When we talk about organizational excellence, what comes
to mind? People think Organization excellence is development, achievement etc.,
but these developments or achievements are for whom? Most apparently our
stakeholders are benefited directly or indirectly from the development of the
organization. It is these stakeholders who base their expectations on what the
organization delivers to them and eventually decide whether the organization is
excellent or not.
It is necessary that all stakeholders of the organization
are aligned to the organizational strategies and vision. Especially when employees
form the most integral part of the organizational excellence, it becomes
necessary to keep the employees in front and develop them.
EDUCATE
ENABLE
ENGAGE
EMPOWER
Explaining in detail how these 4 Es aid us further in developing the human
assets (Our Employees) who in turn are instrumental in achieving the
organizational excellence.
EDUCATE
It is
a well know fact that Knowledge is wealth. To ensure organizational
excellence and sustainability, the desired knowledge should be imparted
throughout the organization. It is necessary to educate employees with the apt
knowledge to proceed in the right direction. In this process the organization
should use various tools and techniques to create platforms for the employees,
wherein they can make use of these platforms to improve their abilities.
Various forums should be created to identify the talents of individuals and use
these talents to demonstrate their capabilities and creativity at a given task.
These abilities can be used as an example when explaining the probable issues
and the remedy given by using their skill and presence of mind.
Unless
the employees are provided with proper resources they will not be able to
accomplish the task which is kept ahead of them. Design a matrix with
appropriate information which acts as a guidance to complete the given task.
Equip them with the right equipment and guidance to complete the task within
the set timelines.
ENGAGE
For
any successful outcome Engagement is the vital factor and it acts as the major
component in achieving the desired results. Creating platforms where the team
discussions on the action plan for the day’s activity. Committee Meetings etc.,
which engages the employees to remain, focused in completion of the given task.
These kinds of activities engage the employees and their active participation
helps them to become the key to a successful outcome for an organization.
Creative awareness in the stakeholders about the requirements eases the
difficult tasks. Engaging internal and external stakeholders helps in redefining the organizations’
approach and strategic planning which lays a platform to a successful and
excellent organization.
EMPOWER
Empowerment
is the important and the core factor in employee excellence. It is necessary to
have a clear structure and process for empowering employees. Usually
organizations empower employees with the knowledge and encourage them to take
decisions to meet and anticipate client and customer requirements but fail to
address the vital aspect as to what kind of decisions and responses should be
taken to ensure effective solution of a given situation/problem. Organizations
should have clear process outline addressing various scenarios related to
operational, processes and customer handling for individual
departments/designations to take appropriate decisions and also to ensure
effective service recovery and process flow.
Here’s an understanding of 4 Es in the Word “EXCELLENCE”
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